FAQ

 

 

Shipping Destinations

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• We ship both locally (Canada) and to the US. 

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Shipping Times

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• Local orders take 4 to 7 business days to be delivered and US orders take 7-12 business days.

• Shipping time might vary depending on location, shipment method and other factors.  

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Shipping Cost

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• US: $15 - $20 (add an $10 USD may apply for Alaska, Hawaii and Puerto Rico).

• Canada: $12 - $15 (depending on weight)

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Exchange Policy

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Your 100% satisfaction guarantee. Currently we offer only exchange and no refund.

• Please note that you have 7 business days from receipt of your order (as tracked preferred delivery provider) to contact us and begin the process of shipping your order back.

• Once the order is received, an exchange will be processed if the merchandise is returned in the same condition as it was received.

• To be eligible for an exchange, goods must be accompanied by proof of purchase, unused, and undamaged and all tags are still on the merchandise.

• For exchange, please email customerservice@pottyjoe.com with the subject 'Exchange' and in the body of the email, include your order number, name, and the reason for your exchange.

• We will then provide the customer with instructions where to send exchange goods. 

• Customers are strongly recommended to get proof of postage when exchanging goods to avoid "lost packages" situations.

• When exchanged item is received and inspected, customer receives a confirmation email, notifying about the status of the exchange.